bgaee Privacy Policy

1 Scope of Information Collection

For the purpose of registration and service delivery on the bgaee platform, we collect the following types of information. This collection is always carried out in a lawful and fair manner.

1.1 Information Provided Directly by You

• Full name, date of birth, and nationality
• Email address and contact channel details
• Residential address and postal code
• National ID or passport number (for identity verification)
• Preferred language and contact method
• Account login details (username and password stored in encrypted form)

1.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction date, time, and amount

1.3 Automatically Collected Information

• IP address and geographic location
• Device type, operating system, and browser information
• Time spent on the platform and browsing patterns
• Data collected through cookies and similar technologies
• Login time and logout time

2 Purpose of Using Personal Information

bgaee uses the information it collects solely for the purposes listed below. We will never use your information without your consent or beyond the limits described in this Policy.

• Account Management: To complete the registration process, verify your identity, and ensure the security of your account.
• Financial Transaction Processing: To accept deposits, process withdrawals, and maintain transaction records.
• Customer Support: To resolve issues, handle complaints, and maintain communication through 24/7 live chat assistance.
• Fraud and Abuse Prevention: To detect suspicious activity and maintain the security of the platform.
• Legal Compliance: To comply with applicable laws and regulations and meet the requirements of regulatory authorities.
• Service Improvement: To analyse user experience and improve the platform's services.
• Bonus and Promotion Management: To correctly deliver welcome bonuses, VIP benefits, and other offers.
• Responsible Gaming: To monitor gaming behaviour and identify problematic patterns at an early stage.

3 Information Storage and Security

bgaee applies industry-standard security measures to protect your personal information. Our security framework consists of the following elements:

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption, keeping your information out of reach of third parties.
• Password Hashing: Your password is never stored in plain text; strong cryptographic hash algorithms are used.
• Firewalls and Access Controls: Our servers are protected by multiple layers of firewalls, and only authorised personnel can access your data.
• Regular Security Audits: The platform's security systems are regularly tested and updated by a specialist team.
• Data Backup: Your information is stored in secure, encrypted backups so it can be recovered in the event of an incident.
• Staff Training: All bgaee staff receive regular training on data protection and privacy.

However, it is not possible to guarantee that data transmission over the internet is completely secure. It is your responsibility to keep your account password confidential and not share it with anyone.

4 Sharing Information with Third Parties

bgaee does not sell or rent your personal information. However, in the limited circumstances listed below, we may share specific information with certain third parties:

• Payment Providers: The minimum information necessary to process transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
• Technology Service Providers: Hosting, analytics, and security service providers may access limited information under strict confidentiality agreements.
• Legal Obligations: We may be required to disclose information in response to court orders, government directives, or lawful requests from law enforcement agencies.
• Fraud Prevention: Relevant information may be provided to the appropriate authorities in investigations involving financial crime or fraud.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred; however, you will be notified in advance.

Outside the situations listed above, bgaee will not disclose your information to any third party without your explicit written consent.

5 Cookies and Tracking Technologies

The bgaee website uses cookies and similar tracking technologies to improve your browsing experience and ensure the smooth operation of the platform.

5.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions, save language preferences, and keep security features active.
• Functional Cookies: Used to remember your preferences and settings and to personalise the user experience.
• Analytics Cookies: Help improve services by analysing patterns of website usage.
• Security Cookies: Used to detect fraudulent activity and keep user accounts secure.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent some features of the platform from working properly.

6 User Rights

As a user of the bgaee platform, you have the following rights over your personal information:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: If your information contains any errors or is incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Object to Processing: You have the right to object to the processing of your information for specific purposes.
• Right to Portability: You may request your data in a structured, machine-readable format.
• Right to Withdraw Consent: You may withdraw any consent you have previously given at any time; however, processing carried out before withdrawal will remain valid.

To exercise these rights, contact our support team via live chat or email. We will process your request within 30 business days.

7 Data Retention Period

bgaee retains your personal information for as long as necessary to fulfil the relevant purposes. When determining how long to retain information, we consider the following:

• All your information is retained for as long as your account remains active.
• Financial transaction records are kept for a specified period after account closure in accordance with applicable law.
• Information relating to fraud and abuse may be retained for an extended period to meet legal requirements.
• Customer support communication records are kept for a defined period.
• If you withdraw marketing consent, the relevant information is deleted as promptly as possible.

Once the retention period has expired, your information is securely and permanently deleted or anonymised.

8 Protection of Minors' Information

bgaee provides services only to individuals aged 21 or over. We do not knowingly collect information from anyone under the age of 21.

• Age verification is mandatory at the time of registration.
• If we become aware that we have inadvertently collected information from a minor, it will be deleted immediately.
• Parents or guardians may contact us regarding any information relating to a minor.
• Registering by fraudulently concealing one's age is a clear violation of bgaee's terms and conditions.

9 Policy Changes and Updates

bgaee may update this Privacy Policy from time to time. If changes are made, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notification will be sent to your registered email address.
• A notification about important changes may be displayed when you log in to the platform.

Continued use of the platform after an update will be considered your acceptance of the revised Policy. If the new Policy is not acceptable to you, you may close your account at any time.

10 Contact and Complaint Resolution

For any questions or concerns about this Privacy Policy, or to exercise your rights, contact bgaee through the channels below:

This Policy is consistent with applicable data protection laws in Bangladesh and international standards. bgaee is committed to protecting your privacy at all times and to earning your trust.